The entire process of buying Audicus hearing aids can be completed online, from the hearing test to having your devices programmed remotely by an audiologist. Audicus also operates clinics in three U.S. cities (New York, Chicago, and Denver) for in-person appointments. Our reviews team investigated the company’s products, purchasing process, and independent Audicus reviews to help you decide if this is the brand for you.
2,500 hours of research13 experts consulted30 brands considered96 models considered600-plus users surveyed
Our experts have spent more than 2,500 hours conducting thorough research on hearing aids. Throughout this process, we did the following:
Deeply researched the hearing device categoryConsulted with audiologists and hearing device expertsMystery shopped 30 brandsSurveyed more than 600 hearing aid usersRead and reviewed the current studies published in this spaceRead thousands of verified customer reviews from trusted third parties such as the Better Business Bureau (BBB) and Trustpilot
We chose to review Audicus because it has a unique monthly membership, affordable pricing, and hearing aids that offer convenient features like Bluetooth connectivity and rechargeable batteries. We searched through verified customer reviews and evaluated the different Audicus hearing aid models to help you decide if they’re right for you.
Competitive prices starting at $499 per deviceConvenient online hearing testAudicus Plus membership plan with no cancellation feesRechargeable and Bluetooth-enabled models available45-day trial periodMany styles of hearing aids to choose from, including models for severe hearing lossLicensed hearing specialists customize your device to your hearing test results
Cons
Limited 12-month manufacturer’s warranty (unlimited warranty available with Audicus Plus membership)Only four hearing clinics in the United States for people who want in-person appointments (one in New York, one in Denver, and two in Chicago)Only two models are Bluetooth compatible
TO BUY: Audicus.com TO BUY: Audicus.com TO BUY: Audicus.com TO BUY: Audicus.com TO BUY: Audicus.com Audicus hearing aids range in price from $499 per device for the Audicus Dia II to $1,399 per device for the Audicus Spirit. You’ll have to pay more if you want rechargeable hearing aids, as the rechargeable Spirit and Wave models cost more per device than the Audicus models that use disposable batteries. The cost includes devices, starter batteries, a carrying case, a cleaning brush, and various rubber domes or earpieces. You can choose from several options to pay for your Audicus hearing aids: a one-time payment, a payment plan, or the Audicus Plus monthly membership. The Audicus Plus membership plan includes the latest hearing aid technology, unlimited batteries and supplies, an unlimited warranty, front-of-the-line access to support from hearing specialists and technicians, and full replacement protection against damage or defects to your hearing aids. Loss protection is also included. Membership requires a one-time startup fee on the date you sign up, from $299 to $499 depending on the device you choose. You can cancel your membership at any time by buying out of your contract. As a bonus, Audicus automatically upgrades your hearing aids to the latest model every 18 months if you are a member.
Accessories for Audicus Hearing Aids
Audicus sells a variety of accessories and hearing aid supplies on its website. These items can be purchased separately and are not included in any of the membership programs.
Power Pack and Charging Case for rechargeable hearing aids (Wave and Spirit): $49 to $98UV dry box for drying and cleaning your hearing aids (not suitable for rechargeable hearing aids): $65Classic remote control (Dia II and Clara): $199Remote control for Spirit: $399
The company also sells earwax guards, domes, and other Audicus accessories on its website. In addition, Audicus offers an exchange service to help you save on your hearing aids. If you have an Audicus hearing aid that your friend or relative no longer uses, the company can reprogram them and fit them to your hearing test for a fee of $100. RELATED: Does Medicare Pay for Hearing Aids?
Audicus Warranty
The 12-month warranty covers all product defects, but it does not cover lost or damaged devices. You can get an unlimited warranty and loss and damage protection with the Audicus Plus hearing aid membership. If you choose not to subscribe to the monthly Audicus membership, you can purchase a separate plan called Audicus Protect that covers damage and loss for $12 per month.
Audicus Ratings
We compared verified Audicus customer reviews to see what the customer experience is like. Audicus has been awarded an A+ rating by the BBB and a customer rating of 3.14 stars out of 5. Between 2018 and 2021, there were only five Audicus hearing aids complaints. Complaints and negative reviews mostly relate to issues with hearing aid repairs, refunds, and solicitations from the company. — ANDREW M., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG) “I have been very happy with my Audicus hearing aids so far. The test is easy to take online and the support is always fast and friendly. The sound is better than my last two sets of hearing aids, which I was surprised by since I saved over $2000.” — BOBBY Z., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG) “While I have no complaints about the hearing aid itself, I am frustrated with the support. There is a very high pressure sales team, but it is almost impossible to get in touch with anyone that actually is in CUSTOMER SUPPORT, not sales.” — ANOUCK L., VERIFIED CUSTOMER (REVIEW FROM BBB.ORG) Audicus spent two years working closely with neuroscientists on the development of their online test. To improve accuracy, the Audicus hearing test uses industry-standard fitting algorithms as well as sophisticated error-detection algorithms. Audicus checks each ear twice at five frequencies. The test begins with a short questionnaire that will help the hearing specialists optimize the fit of each hearing aid. The test takes approximately five minutes, and results are immediately available. You will also receive a copy via email. To take the test, you will need to enter your email address and telephone number, which the company can use to promote its products.Some audiologists caution against online hearing tests. Ellen Lafargue, a doctor of audiology and the director and audiologist at the Center for Hearing and Communication in New York City, says that most online tests “will give an approximation of the hearing levels” but that these results are “not exact, like an in-person hearing test is because it is not a controlled environment and the test equipment is not calibrated to standards of clinical equipment.”
What’s included in the Audicus Plus membership?
Unlimited technical support, including hearing aid adjustments and reprogrammingAccess to a members-only customer support phone lineDisposable batteries if requested, domes, and earwax protectors at no extra costCoverage against damage or loss, with no deductibleAn unlimited warrantyA free upgrade every 18 months to the most current modelFree cleanings and free cleaning suppliesLow monthly payments, starting at $99/month
Is the Audicus Plus membership worth it?
The Audicus Plus membership program is a solution for people who want ongoing support and care for their hearing aids. Note that the Audicus Plus membership program does require a one-time $100 startup fee, from $299 to $499 depending on the model, in addition to the monthly charges. The coverage for damaged or lost hearing aids, the unlimited warranty, the supply of batteries and domes, and the free upgrade to the most current model every 18 months might entice some users.
Special featuresUser experienceCostCustomer serviceReputation and credibility
The Audicus Plus membership program is for people who are looking for an all-inclusive hearing aid experience. It includes a free upgrade of your hearing aids every 18 months. Some of the drawbacks to Audicus include the company’s one-year standard warranty. This is shorter than the three-year warranty offered by some other hearing aid companies, and it may not be sufficient if you tend to wear out personal electronics quickly. To get the same level of coverage as some other companies offer, you will need to upgrade your protection plan or join the Audicus Plus membership plan which offers an unlimited warranty. The customer service is also not available 24/7. You can reach the Audicus support center by phone from 9 a.m. until 7 p.m. ET, seven days a week. Emailing help@audicus.com is your best option if you require assistance outside of these hours. The company offers a wide range of models with a variety of features and pricing options, giving you a good chance of finding an affordable hearing aid to meet your needs. In addition, you can try Audicus hearing aids without a long-term commitment, thanks to the monthly membership and free trial period. In our review of the best hearing aids, we found that the Audicus Wave is the best budget-friendly Bluetooth hearing aid. Read our full review of the top brands to learn more.
